Support
We answer fast.
Trickle is a small, focused team. Every support email goes straight to someone who builds the product.
Email support
support@trickleflow.app — typical reply within one business day. Pro and Enterprise plans get priority routing.
Documentation
Most setup questions are answered in the docs. Start there for the fastest path.
Status & uptime
Trickle runs on a globally distributed edge. Enterprise customers get a 99.9% uptime SLA and a dedicated success manager.
Security & compliance
For DPAs, sub-processor lists, and security questionnaires, see our DPA or email security@trickleflow.app.
Hours & response times
- Free plan — best-effort response within 3 business days.
- Starter — within 1 business day, Mon–Fri.
- Pro — within 4 business hours, Mon–Fri.
- Enterprise — within 1 business hour, Mon–Fri, plus a named success manager.